*
Residents of AL, ID, MT, ND,
SD, UT, VT, WA,
and WY, click
here
Customer
FAQs
Q:
What type of insurance is this?
A:
This is Term Life Insurance, the type that many financial experts recommend
to provide the highest amount of coverage at the lowest cost. With this
plan, your rates are level meaning that they will not go up for the full term
of the policy. At the end of that term, you have the option to renew
the policy at the rates that apply at that time.
Q:
Does this policy require a medical exam?
A:
The policy does not require a medical exam. The insurance company
does, however, ask several health-related questions and reserve the right
to verify your responses through various sources, including the medical information
bureau (MIB). For any number of reasons, they may need to contact you
via telephone for additional information. Any incorrect information
on your application could also lead us to cancel your policy.
Q:
Do the Rates Go Up?
A:
No. The rates are guaranteed to remain level (or the same) for the original
term of the policy.
Q:
Can I Change a Beneficiary?
A:
A beneficiary may be changed at any time. When the policy is initially
issued, you will receive a Welcome Kit in the mail (also an additional copy
on-line) and it will provide you the information you need to change beneficiaries.
Q: How
will I be billed?
A:
The premiums can be conveniently charged to a credit card of your choice (MC,
Visa, American Express or Discover), or directly deducted from your checking
account based on the billing mode selected. Direct billing (mailing
a check for payment) is not an option.
Q:
Can I cancel?
A:
Yes, you can cancel at any time. From the date that you are covered,
you have 30-days to review your policy and cancel for a full refund of the
premium paid during the first month. You can also call at any time after
that to receive instructions about submitting your cancellation request in
writing, and there will be no future billing of premium.
Q:
How do I cancel?
A:
You may call us at any time to receive instructions about submitting your
cancellation request in writing.
Q:
When is coverage effective?
A:
You are covered once your application has been approved and signed, the MIB
report has been checked, and your credit card or checking account has been
billed.
Q:
What is the Medical Information Bureau?
A:
It is a confidential, not-for-profit database used by insurance companies
throughout North America. The insurance company utilizes it to conduct
a quick check of the medical information provided on your application to ensure
that there is nothing in the database that conflicts with the answers you
have provided to us.
Q:
I am currently pregnant. What weight should be provided (pre-pregnancy or
current)?
A:
We request your weight immediately PRIOR to the current pregnancy.
Q:
If I am a U.S. citizen that later leaves the country, am I still covered?
A:
Yes. As long as you were a U.S. citizen when coverage was elected, you
would be covered.
*
Residents of AL, ID, MT, ND,
SD, UT, VT, WA,
and WY, click
here
